🔒 Privacy Policy

1. Introduction

At Franky3DWorld, we take the privacy of our users very seriously. This policy describes how we collect, use, store and protect your personal information in accordance with the General Data Protection Regulation (GDPR) of the European Union.

2. Data Controller

Identity: Franky3DWorld
Email: hello@franky3dworld.com
Website: https://franky3dworld.com

3. Data We Collect

3.1 Data provided directly by you

• Account registration: Name, email, password (encrypted)
• Purchases: Payment information processed by PayPal (we do not store card data)
• Contact: Name, email, message (contact form)
• Reports: Email, problem description

3.2 Automatically collected data

• Platform usage: Visited products, downloads made, favorites
• Technical data: IP address, browser type, operating system, cookies
• Analytics: Pages visited, browsing time, interactions

4. Purpose of Processing

We use your personal data to:

• Account management: Create and maintain your user profile
• Order processing: Complete purchases and manage subscriptions
• Product delivery: Provide access to downloadable files
• Communication: Answer queries, send order confirmations
• Service improvement: Usage analysis to improve experience
• Security: Prevent fraud and protect the platform
• Legal compliance: Tax and accounting obligations

5. Legal Basis for Processing

The processing of your data is based on:

• Contract execution: Necessary to provide you with the requested service
• Consent: For newsletters, promotional communications (if any)
• Legitimate interest: Service improvement, security and fraud prevention
• Legal obligation: Retention of tax and accounting data

6. Data Sharing with Third Parties

6.1 Service providers

We share data only with providers necessary to operate the platform:

• PayPal: Payment processing (subject to their own privacy policy)
• Hosting: Data storage on secure servers
• Email: Sending transactional notifications

6.2 We do not sell your data

We never sell, rent or share your personal information with third parties for advertising purposes.

7. International Transfers

Some of our providers may be located outside the European Economic Area (EEA). In these cases, we guarantee that:

• They comply with EU standard contractual clauses
• They are certified under recognized privacy frameworks
• They offer adequate data protection guarantees

8. Data Retention

We retain your personal data for:

• Active account: While you keep your account open
• Purchase data: 5 years (legal tax obligation)
• Navigation data: 2 years (cookies and analytics)
• Reports: Until resolution + 1 year

After these periods, data is deleted or anonymized.

9. Your Rights (GDPR)

As a user, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct incorrect or outdated data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Restrict the processing of your data
• Portability: Receive your data in a structured format
• Objection: Object to the processing of your data
• Withdrawal of consent: Withdraw consent at any time

How to exercise your rights?

Send an email to hello@franky3dworld.com indicating your request. We will respond within a maximum period of 30 days.

10. Data Security

We implement technical and organizational measures to protect your data:

• Encryption: Passwords and sensitive data encrypted
• HTTPS: Secure connection throughout the platform
• Access control: Only authorized personnel can access personal data
• Backups: Regular and encrypted backups
• Audits: Periodic security reviews

11. Cookies

We use cookies to improve your experience. See our Cookie Policy for more information.

Types of cookies we use:

• Essential: Necessary for platform operation (session, cart)
• Functional: User preferences
• Analytics: Anonymous usage statistics (if applicable)

12. Minors

Franky3DWorld is intended for people over 18 years old. We do not intentionally collect data from minors. If we detect that a minor has provided information, we will delete it immediately.

13. Changes to Privacy Policy

We may update this policy periodically. We will notify you of significant changes by email or notice on the platform. The last update date is indicated at the beginning of this document.

14. Complaints

If you believe we have not handled your data correctly, you can file a complaint with the data protection authority:

Spanish Data Protection Agency (AEPD)
Web: www.aepd.es
Phone: 901 100 099 / 912 663 517

15. Contact

For any questions about privacy and data protection:

Email: hello@franky3dworld.com
Form: Contact page